At Mon Cheri Diamonds, we are committed to ensuring that your order is processed and delivered with the utmost care and efficiency. Upon placing your order, please allow 3-4 business days for us to carefully process and prepare your items for shipment. All shipments are insured.
Once your order has been processed, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery every step of the way.
Please note that shipping times may vary depending on your location and the shipping method selected at checkout. We strive to deliver your order in a timely manner while ensuring the safety and security of your precious items throughout transit.
If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our dedicated customer service team at info@moncheri.com.
Thank you for choosing Mon Cheri Diamonds for your special moments. We look forward to delivering an exceptional experience from start to finish.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ashley@moncheri.com. Please note that returns will need to be sent to the following address: 910 N Amelia Ave, San Dimas, CA 91773
Please note that you are responsible for return shipping costs. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom and special orders cannot be returned or exchanged. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ashley@moncheri.com.
