If you have any questions about the following policies, please feel free to submit your questions by e-mail at CustomerService@sunrisediamondbrokers.com or call us toll-free at 1-800-SUNRISE .

Special or Custom Orders
International Shipping
Alternate Shipping Address
Saturday Delivery
Shipping and Handling
Payment Methods
Returns
Sales Tax
Ring Sizing
Repair Service
Product Availability
Product Pricing
Product Information and Images

Special or Custom Orders
Many of our items may be altered in various ways. Occasionally we receive requests to use sapphires, rubies, or other stones in place of what may be displayed on our site. Other requests have included the use of more or less stones or different size stones for a particular item. Such requests may be possible, but are non-refundable, unless there is an error on behalf of Sunrise Diamonds. We reserve the right to correct any issues prior to issuing a refund. Please call a representative at 1-800-SUNRISE  with the item number of the product you wish to customize.

Please note that most engagement rings are shown with a four-prong setting/head for round stones, but are also available with six-prong settings by request. This option is available online when you make your purchase. This is not considered a special or custom order and is fully refundable.

International Shipping
Sunrise Diamonds ships internationally to APO and FPO addresses via USPS priority mail at a flat rate of $25. We also currently ship to Canada, the U.K., Ireland, and Australia via FedEx International Priority at a flat rate of $85. Please call a representative at 1-877-627-5094 for the latest list of added countries. All shipments are fully insured during transit. We accept credit cards by Canadian customers if the billing and shipping addresses are the same. Wire transfers are required for all other international orders at this time. Sunrise Diamonds does not charge sales tax to international orders. Please consult your local customs agency to determine any applicable duties and taxes for your country.

Alternate Shipping Address
If your billing address is a P.O. Box or if you would like your delivery to be discreet, you can provide a shipping address other than your billing address. For added security from fraudulent charges to your credit card, please provide the alternate shipping address to your credit card company. Your sales representative will verify that both addresses are on file with your credit card company.

Saturday Delivery
For your convenience, Saturday delivery can be arranged if weekday delivery is not suitable. Though FedEx provides this service to a vast majority of US cities, delivery in your area is subject to availability. One of our sales consultants will be glad to assist in verifying Saturday delivery in your area. If you are interested in requesting FedEx Saturday Delivery, please contact one of our sales representatives.

Shipping and Handling
All packages shipped from Sunrise Diamonds are fully insured to your doorstep. For security purposes, signature is required for all FedEx deliveries, regardless of signature waivers you may have on file with FedEx.

Payment Methods
For your convenience, Sunrise Diamonds accepts the following forms of payment:

. MasterCard, VISA, American Express, or Discover card.
        . Wire Transfers: All payments made by wire transfers will receive a 1.5% discount. A wire transfer is a simple process. Simply select the Wire Transfer option when making your purchase and you will receive an email with instructions containing our bank information to print and present to your bank.

Returns
Sunrise Diamonds offers a 30-day return period for a full refund (minus any special requests), as long as everything is returned in its original condition and with all contents. Every loose diamond purchased through Sunrise Diamonds is accompanied by its original diamond grading report, and all rings, pendants, and bracelets are shipped in a wood lacquered box. We require that these items are included in your return in the condition you received them or a replacement fee will apply. Your account will be credited once the package has been received and reviewed by our gemologists.

Sales Tax
All orders shipped within the State of California will be subject to sales tax.

Ring Sizing
Sunrise Diamonds offers free ring sizing within the first 90 days from the original shipment date. Most rings can be resized within 4 business days. Depending on the size discrepancy, some rings will take approximately 8-10 business days.

Repair Service
Sunrise Diamonds offers repair services. A fee may apply for any service or repair item that may seem abused or altered in any way. Please call a representative toll-free at 1-800-SUNRISE  for further details.

Product Availability
All items listed on our website are subject to availability. With the high volume of orders we receive and the items we carry, at times, an item may be sold before we are able to update our site. If an item is out of stock, a sales consultant will personally and promptly contact you to help you search for a comparable item.

Product Pricing
Management makes every attempt to ensure that our expansive online catalog is as accurate and complete as possible. In the event an item is listed with an inaccurate description or incorrect price due to data-entry or system error, we reserve the right to correct any and all errors and cancel any orders placed for the item listed at the incorrect price or with the inaccurate description. Due to pricing fluctuations in the diamond market, our prices are subject to change without notice.

Product Information and Images
Management has attempted to accurately depict the products offered on the site. However, because the depiction of a product is dependent on your computer monitor, we cannot guarantee that such depiction will be accurate. Products may appear larger or smaller than their actual size and colors will vary depending on your monitor. Some photographs have been enlarged to show detail. In accordance with industry standards and FTC regulations, total carat weight may vary +/- 0.05 carats from the stated weight.